Subscription Services Specialist (In-Office | $23/hr)

Hopkinton, MA
Full Time
Entry Level
About the Role

We’re hiring Subscription Services Specialists to place outbound phone calls on behalf of customers to cancel or modify subscription services such as Netflix, Spotify, Hulu, and similar providers.

This is not a sales role. You’ll follow clear scripts and documented processes to complete requests efficiently and professionally.

If you’re comfortable on the phone, detail-oriented, and want a stable in-office role with straightforward expectations, this is a great fit.

What You’ll Do
  • Make outbound calls to subscription service providers on behalf of customers
  • Clearly and professionally request cancellations or account changes
  • Follow step-by-step call scripts and internal procedures
  • Accurately document call outcomes and account updates
  • Handle routine objections from providers (e.g., retention offers)
  • Work collaboratively with a small, focused in-office team
What This Role Is (and Isn’t)

This role is:
  • Outbound calling
  • Process-driven and structured
  • Customer-focused
  • Scripted and straightforward
This role is NOT:
  • Sales
  • Telemarketing
  • Cold pitching
  • Commission-based
What We’re Looking For
  • Comfortable speaking on the phone for most of the workday
  • Clear, professional communication skills
  • Ability to follow scripts and procedures consistently
  • Strong attention to detail and accurate documentation
  • Reliable attendance and punctuality
  • Prior customer service, call center, admin, or hospitality experience is a plus (but not required)
Schedule & Pay
  • $23/hour
  • Full-time, 40 hours per week
  • In-office position
  • Paid training provided
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