If you're looking for a fun, start-up opportunity where you get to help people every day, look no further - our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!

BILLSHARK is looking to build our team with people who share our core values - tenacity, hunger and camaraderie. Kick start your career with us!

The focus of this job is on producing high quality, work based on established standards, guidelines and procedures. Job knowledge and competency is built through our thorough training and positive, supportive coaching from management and peers. We will teach you new skills and invest in your success!

Responsibilities:

Consult with customers explaining the process, setting expectations, and delivering the great news of successful cancellations!
Calling, emailing and chatting with the customer's providers (Comcast, AT&T, Hulu, Netflix, Stitch Fix, Amazon, etc.) on behalf of the customer to cancel their services.
Track and document and cancellations in the CRM
Provide an overall exceptional customer experience by delighting customers with above and beyond service.

Requirements:

Full-time, 40 hour work week IN OFFICE
General techinical/PC capabilities
Dependability
Strong interpersonal skills
Positive, do-what-it-takes attitude
Willingness to learn new things
Alignment with our core values; Tenacity, Camaraderie, and Hunger!

Perks:

Competitive entry level compensation
Paid holidays and vacation
Fun Contests
Monthly celebrations
Free snacks and drinks
Casual dress code
Free parking

There are lots of career opportunities for you as we grow! Jump in the water NOW!

BILLSHARK is looking to build our team with people who share our core values - tenacity, hunger and camaraderie.

Discrimination is Against the Law. BILLSHARK complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BILLSHARK does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. BILLSHARK is an equal opportunity employer.

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This position has the option of working remotely following a one month training period on site in our Hopkinton, MA office. Are you willing and able to work in our Hopkinton office for at least one month?*

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Billshark Customer Service position - Entry Level

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