Customer Success Representative

  • Hopkinton, MA
  • Full Time
  • Entry Level

This is a Hybrid position following training!


Customer Success Liaison




  • Act as Customer Service liaison by triaging tickets and tracking customer issues to resolution
  • Triage daily tickets and ensure we adhere to our SLA’s on response times
  • Perform Quality checks to help maintain a top-notch experience
  • Work directly with the Credit/Collections team to resolve customer billing inquiries
  • Participation in ad-hoc projects
  • Recording payments in multiple systems (voids, refunds, etc.) on a daily basis
  • Communicate invoice adjustments to customers
  • Field phone calls for customers paying over the phone




  • Demonstrate exceptional analytical, organizational, and communication skills
  • Excellent written and verbal communication skills
  • Ability to analyze data and make data-driven decisions
  • Critical thinking and problem solving skills
  • Demonstrate leadership skills with a sense of urgency and ownership
  • Able to manage multiple concurrent projects/tasks and responsibilities
  • Proficient PC skills including but not limited to MS Office including Excel
  • Strong interpersonal skills with the ability to win people over
  • Enjoy laughing and not taking the 'bumps in the road' too seriously


Some of our Benefits: 

  • Fully paid individual Health insurance
  • 401K with company match
  • Competitive compensation 
  • Paid holidays and paid time off
  • Monthly Contests
  • Monthly celebrations
  • Free snacks and drinks
  • Gym Facilities On-Site


BILLSHARK is looking to build our team with people who share our core values - tenacity, hunger and camaraderie.

Discrimination is Against the Law. BILLSHARK complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BILLSHARK does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. BILLSHARK is an equal opportunity employer.

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