Chat/Phone Representative (On-Site)
Are you ready for a totally different kind of career at a different kind of company? Let’s go!
Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!
Responsibilities:
- Help customers cancel their under-used subscription services by calling or chatting with their subscription providers (Netflix, Spotify, Hulu, etc..).
- Document the customer's cancellation "journey" in our CRM.
- Provide an exceptional customer experience by delivering better service than was expected - every time.
- Suggest and give us ideas on how to make our process better and more efficient.
Requirements:
- No Experience Necessary
- General PC and software program use capabilities.
- Great multi tasking abilities.
- Strong interpersonal skills with the ability to win people over
- Positive, do-what-it-takes attitude
- Willingness to learn new things
- Enjoy laughing and not taking the 'bumps in the road' too seriously
- Alignment with our core values; Tenacity, Camaraderie, and Hunger!
- Must be willing to commute to office in Hopkinton, MA