Customer Service Representative

  • Hopkinton, MA
  • Full Time
  • Entry Level

Are you ready for a totally different kind of career at a different kind of company? Let’s go!

*$18/hour to start

*Hybrid work option after training

Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!

We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, remote options, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.

If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!

Responsibilities: 

  • Maintain company, platform, and security training/compliance. (Many partners are banks).
  • Outbound calling to service providers (Comcast, AT&T, Spotify, Hulu, etc.) to negotiate better rates or cancel unwanted subscriptions on behalf of customers.
  • Documentation of each service request journey in our CRM.
  • Customer consultations to collect needed information and to share the good news!
  • Unfailing commitment to our customers’ experience. We exist to delight our customers!

Requirements: 

  • Ability to attend on-site training followed by a remote/hybrid work week
  • General technical and computer capabilities 
  • Strong interpersonal skills with the ability to win people over 
  • Positive, do-what-it-takes attitude 
  • Willingness to learn new things 
  • Enjoy laughing and not taking the 'bumps in the road' too seriously 
  • Alignment with our core values; Tenacity, Camaraderie, and Hunger!

Benefits:

  • Fully paid individual Health insurance
  • 401K with company match
  • Competitive compensation 
  • Paid holidays and paid time off
  • Monthly Contests
  • Monthly celebrations
  • Free snacks and drinks
  • Gym Facilities On-Site
  • And so much more!

There are lots of career opportunities for you as we grow! Jump in the water NOW!


BILLSHARK is looking to build our team with people who share our core values - tenacity, hunger and camaraderie.

Discrimination is Against the Law. BILLSHARK complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BILLSHARK does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. BILLSHARK is an equal opportunity employer.

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